巴顿大厅202L
Dr. Choi is an associate professor in the 餐厅, Hotel and Tourism program. She received her doctoral degree in Hospitality 管理 from The Ohio State University. She holds a master’s degree in Hospitality and Tourism 管理 from Purdue University and a bachelor’s degree in Hospitality and Tourism 管理 from Sejong University, 韩国. She teaches hospitality and tourism courses such as Convention and Event Planning, Principles of Customer Service, Hospitality Marketing, Principles of Tourism, and Hospitality Practicum. Her research has a customer-behavior orientation in the hospitality industry and fits within the larger context of service management and operations. It includes hospitality and tourism marketing, environmentally friendly behaviors, and health and wellness service. She has presented at numerous national and international conferences and received two best paper awards - TOSOK International Tourism Conference held at PyeongChang, 韩国, 2016, and Asia Pacific Council on Hotel, 餐厅, and Institutional 教育 (ApacCHRIE) Conference held in Guangzhou, 中国, 2018. 除了, she has published in numerous journals, including International Journal of Hospitality 管理, Journal of Travel 研究 and Journal of Service 管理.
研究, Engagement and Outreach Interests: Hospitality and tourism marketing; Environmentally friendly behaviors; Health and wellness service
Most Recent Publications:
崔H. S. C.黄，S., 崔H., & 常,H. (2020). The effect of flight attendants' physical attractiveness on satisfaction, 积极情绪, 感知价值, and behavioral intention. Journal of Hospitality and Tourism 管理, 44, 19-29.
Kabadayi,年代.阿里，F., 崔H., Joosten H., & 陆,C. (2019). Smart service experience in hospitality and tourism services: A conceptualization and future research agenda. Journal of Service 管理, 30(3), 326-348.
Sukhu,., 崔H.布吉西奇，M., & Bilgihan,. (2019). Satisfaction and 积极情绪s: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions. International Journal of Hospitality 管理, 77, 51-63.
崔H., & Kandampully J. (2019). The Effect of Atmosphere on Customer Engagement in Upscale Hotels: An Application of S-O-R Paradigm. International Journal of Hospitality 管理, 77, 40-50.
Boglcevic V.布吉西奇，M., 崔H.史密斯，S., & 李,我. (2017). Impact of Computer-Generated Images on LODGSCAPE Perceptions and 访问 Intentions. Journal of Hospitality & Marketing 管理, 1-27.
崔H.坎顿普利，J., & 斯塔福德郡,K. (2016). The Implication of Servicescape, Emotion and Trust to a Positive Customer Service Experience: Wellness Spa Context in the U.S.A. International Journal of Service 管理 and Sustainability, 1(1), 1-15.
崔H.张，J., & Kandampully J. (2015). Application of the extended VBN theory to understand consumers’ decisions about green hotel. International Journal of Hospitality 管理, 51, 87-95.
张,T.坎顿普利，J., & 崔H. (2014). The Role of Employee Wellness Program in the Hospitality Industry: A Review of Concepts, 研究, 和实践. 研究 in Hospitality 管理, 4(1-2), 45-54.
崔H., & 斯塔福德郡,K. (2013). The Effect of Servicescapes on Consumers’ Wellness Experience. In: J, Kandampully (ed.) Service 管理 in Health & 健康服务 (pp. 77-97). Dubuque, IA: Kendell Hunt Publishing.
崔H. (2013). Clifton Springs Hospital and Clinic (USA). In J, Kandampully (ed.) Service 管理 in Health & 健康服务 (pp. 410-411). Dubuque, IA: Kendell Hunt Publishing.
崔H.莱托，X., & Brey E.T. (2011). Investigating Resort Loyalty: Impacts of the Family Life Cycle. Journal of Hospitality Marketing & 管理, 20(1), 121-141.